Terms and conditions:


Booking Appointment: An appointment is required to hold your time.

A credit card is required when booking the appointment. Due to Covid-19 Police and Procedures.

We will not be accepting Walk-in appointments.


Cancelations: To Cancel your appointment, you must cancel 24hrs Prior to the appointment. Cancelations within 24hrs of the appointment will be charged 50% of the value of the service.

Please make a note when booking your appointment. Due to new policies and procedures from Covid-19, Cancelation charges cannot be applied towards a reschedule


Spa Day Bookings: During Spa Day events we close the Spa for your guests to enjoy our spa during the allotted time. Spa day bookings require a 50% to hold the space.

Prices are subject to change. Speak to spa team member to ensure you are getting the most up to date pricing. (Update: June 17th 2020, spa days are unavailable)


Product Purchases:

Product sales are final. There are no exchanges, returns or refunds on products.

Please contact VM Spa with questions.


Code of conduct: Veronica Margo Spa is a professional environment and respects the privacy and safety of our clients and staff. We reserve the right to refuse service to anyone. Anyone acting in an unethical manor will be asked to leave the premises. 


Arrival: We recommend arriving 10 Minutes prior to your appointment to fill out consent forms.

Due to Covid-19 a Health questionnaire will be required prior to service. A Mask is suggested while inside of the hotel and waiting areas. You do not require a mask during your session.


Age requirement:

Must be 16 and older. Age 16-18 must have parent in the room.